To all your questions! Right? <\/p>\n
Unfortunately, it is not possible to make changes to the order because our orders are processed immediately after you pay. However, you can return or exchange the product if you wish. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n
Orders placed before 10 p.m. are shipped the same day and are usually delivered the next day. For deliveries to Belgium, delivery may possibly take one day longer. <\/p>\n<\/div>\n<\/div>\n<\/div>\n
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If your order exceeds \u20ac40, the shipping cost is automatically removed.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t
For orders under \u20ac40, we always charge a standard low rate of \u20ac4.95<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t
You will receive an email containing the track and trace code. So you can always follow where your package is and you do not have to stay at home unnecessarily long to wait for your package. We send small products as a mailbox package so you do not have to stay at home.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n
Of course you can! Legally you are entitled to 14 days reflection time but we have extended this to 30 days. However, you are responsible for returning it to our warehouse.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t
To return a product, please fill out our return form. If the product is clean and undamaged we can make someone else happy and you will receive your money back. Please note the following. <\/p>\n
This is 30 days to apply + 14 days to return the product.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t
Upon receipt, we check the package and then proceed with payment within 14 days. This is usually faster.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n
Of course with us you have warranty and if no exceptions are reported it is 2 years with us!<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t
It can always happen that a product breaks down within the warranty period. To make your warranty claim please email service@soem.nl or fill out our warranty form<\/a>.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t\t\n\t\t\t<\/i><\/button>\n\t\t\tWhat is not covered by the warranty?<\/span>\n\t\t<\/a>\n\t\t\n\t\t\t\nDamage caused by water, damage from falls, usual wear and tear and damage caused by your own actions are not covered by SOEM’s warranty.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\nContact<\/h3>\n\t\n\t\t\n\t\t\t<\/i><\/button>\n\t\t\tHow do I contact you?<\/span>\n\t\t<\/a>\n\t\t\n\t\t\t\nThis can be done from Monday to Saturday in different ways. Via our contact form<\/a> Via Email: service@soem.nl Via WhatsApp: +31 643536750<\/a> Chat will follow soon We always try to respond as quickly as possible. Do you have a very urgent question Call us or send us a WhatsApp that is often the fastest way.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\n\n\t\n\t\t\t\t\n\t\t\t\n\t\t\t\n\t\n\t\t\n
Damage caused by water, damage from falls, usual wear and tear and damage caused by your own actions are not covered by SOEM’s warranty.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n
This can be done from Monday to Saturday in different ways. Via our contact form<\/a> Via Email: service@soem.nl Via WhatsApp: +31 643536750<\/a> Chat will follow soon We always try to respond as quickly as possible. Do you have a very urgent question Call us or send us a WhatsApp that is often the fastest way.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\n\n\t\n\t\t\t\t\n\t\t\t\n\t\t\t\n\t\n\t\t\n